With a reputation as a most trusted transport provider for 60 years, Brookline strives to always offer our customers a service of the highest quality. If for any reason your experience has fallen short of what you would expect from us, we welcome the opportunity to receive your feedback. We would like to put things right for you, assure you that you've been heard, and it will help us in our constant review and improvement of our services.

Our Aims:

• All complaints will be dealt with by the most senior staff member on duty
• Your complaint will be acknowledged within 1 working day
• If appropriate a proposed solution offered within 2 working days
• Complaint completion and resolution within 7 working days

How to make a complaint:

• By telephone to 01926 513820 during normal working hours
• If urgent, on our out-of-hours contact number - 07761 042438
• By email to reservations@brooklinecars.com
• By completing the form below

Your issue will be treated with the utmost discretion and will be given our full sincere attention